Frequently Asked Questions
Everything you need to know about your Violet Voss experience.
Are Violet Voss products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we allow others to test on our behalf.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
Do you offer international shipping?
We currently ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
Due to the nature of our products and for hygiene reasons, we only accept returns on unopened and unused items within 14 days of receipt. Please contact our support team to initiate a return.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I ensure the best application of your eyeshadow palettes?
For maximum pigment payoff, we recommend using a flat synthetic brush or your fingertip for metallic shades. For matte shades, use a fluffy blending brush to build and diffuse color.